Privacy policy
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how information is collected, used, shared and protected when you visit our website, place an order or use our online services.
1. About This Privacy Policy
This Privacy Policy applies to personal information collected through this website and online store. References to “we”, “us” and “our” refer to the operator of this website.
Personal information means information that identifies you or could reasonably be used to identify you, either directly or indirectly. This does not include information that has been permanently anonymised so that individuals can no longer be identified.
2. Personal Information We Collect
Information You Provide
We may collect information that you provide when placing an order, creating an account, submitting a request, participating in a promotion or otherwise interacting with our website.
- Name, email address, telephone number and delivery address.
- Billing address and order information.
- Account details, where an account is created.
- Messages, enquiries, reviews or other information you submit.
- Return, refund or complaint information.
- Marketing preferences, where selected by you.
Order and Payment Information
When you make a purchase, we collect information required to complete your order, including product selections, delivery information, payment status, transaction records and order history.
Payments may be processed by secure third-party payment providers. We do not normally store full card numbers or complete payment security credentials.
Information Collected Automatically
When you browse our website, certain technical and usage information may be collected automatically, including:
- Internet Protocol (IP) address.
- Browser type, operating system and device information.
- Pages viewed, products accessed and website interactions.
- Access times, referral information and approximate location data.
- Cookie identifiers and similar technology information.
3. How We Use Personal Information
We use personal information where necessary to provide our services, fulfil customer orders, protect our website, meet legal obligations, improve customer experience and, where appropriate, provide marketing communications.
| Purpose | Information Used | Reason for Processing |
|---|---|---|
| Processing and delivering orders | Contact, delivery, order and payment information | To perform our contract with you |
| Handling returns, refunds and order issues | Order records and request details | Contractual and legal obligations |
| Processing payments and preventing fraud | Transaction, security and device information | Contract and legitimate security interests |
| Maintaining business and transaction records | Order, payment and correspondence records | Legal and accounting obligations |
| Improving website performance and services | Technical and usage information | Legitimate interests and consent where required |
| Sending marketing communications | Contact details and preferences | Consent or other lawful permission |
| Measuring or personalising advertising | Cookie and browsing information | Consent where required |
Marketing Preferences:
You may unsubscribe from promotional communications at any time by using the unsubscribe option included in the relevant message.
4. Cookies and Similar Technologies
Cookies are small text files or similar technologies stored on your device when you visit a website. They may be used to support essential website features, remember preferences, analyse website performance and, where permitted, support advertising activities.
Types of Cookies We May Use
- Strictly Necessary Cookies: Required for essential functions such as checkout, account security and shopping basket features.
- Preference Cookies: Used to remember settings or choices such as language and display preferences.
- Analytics Cookies: Used to understand website use and help improve performance and customer experience.
- Advertising Cookies: Used, where permitted, to measure advertising effectiveness or provide relevant promotional content.
Essential cookies may be used because they are necessary for the website to function. Where required, non-essential cookies will be used only after you have provided your choice through the cookie banner or cookie preference tool.
Cookie preferences may be adjusted through the cookie settings function available on the website, where provided. Cookies may also be managed through your browser settings, although restricting cookies may affect certain website functions.
5. Marketing Communications
Where you have chosen to receive marketing communications, or where otherwise permitted under applicable law, we may send information about products, promotional events, offers or website updates.
You may withdraw consent or unsubscribe from marketing messages at any time. This does not affect service communications that are necessary in connection with an order, payment, delivery, return or refund.
6. Sharing Personal Information
We may share personal information with trusted third-party service providers where necessary to operate our website, complete customer orders, maintain security, comply with legal duties or provide relevant website services.
These service providers may include:
- Payment processors and fraud prevention providers.
- Delivery carriers, logistics providers and fulfilment partners.
- Website hosting and e-commerce technology providers.
- Customer support and communications service providers.
- Analytics or advertising providers, subject to your choices where required.
- Professional advisers and regulatory authorities where legally necessary.
We do not sell personal information. Personal information will not be shared with third parties for their own independent marketing purposes without the required permission.
7. Legal Disclosure and Business Transfers
Personal information may be disclosed where reasonably necessary to comply with applicable laws, respond to lawful authority requests, prevent fraud, protect customers, protect our rights or enforce website terms.
If all or part of the business is sold, transferred, reorganised or combined with another business, personal information may be transferred as part of that transaction, subject to appropriate privacy protections.
8. International Data Transfers
Some service providers involved in operating our website or fulfilling orders may process personal information outside the United Kingdom.
Where personal information is transferred internationally, appropriate steps are taken to ensure that the information remains protected in accordance with applicable data protection requirements.
9. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, fraud prevention, dispute resolution and compliance with accounting, tax or legal obligations.
When personal information is no longer required, reasonable steps will be taken to delete, anonymise or securely dispose of it.
10. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No online transmission or storage system can be guaranteed to be completely secure. Customers are responsible for keeping account login information confidential and for using appropriate care when accessing online accounts.
11. Your Privacy Rights
Depending on applicable law and your circumstances, you may have the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to certain processing activities, including direct marketing.
- Request a copy of certain information in a portable format.
- Withdraw consent where processing is based on consent.
- Raise a complaint with an appropriate data protection authority.
Privacy-related requests may be submitted through the customer service channel made available on this website. Verification may be required before a request can be completed.
12. Children’s Privacy
Our website and services are intended for adult customers and are not directed at children. We do not knowingly collect personal information from children under the age of 16.
If personal information belonging to a child has been provided without appropriate authorisation, reasonable steps will be taken to review and remove that information where required.
13. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content or security of those third-party services.
Customers are encouraged to review the privacy policies of third-party websites before providing personal information or using their services.
14. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in services, technology, legal requirements or business practices.
Any updated version will be published on this page with a revised Last updated date. Continued use of the website after an update means that the revised policy will apply to future use of the services.
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