Return & Refund Policy

Order Cancellation Before Dispatch

You may request to cancel your order before it has been dispatched. To request a cancellation, please contact our customer support team through the Contact Us page as soon as possible and provide your order details.

Where your order has not yet been dispatched, we will make reasonable efforts to cancel it and issue a full refund to your original payment method.

Please note that we cannot guarantee cancellation once your order has entered the dispatch process. If your order has already been dispatched, you may still request a return in accordance with the terms below.

Your Right to Cancel an Online Order

You have the right to cancel an eligible online purchase without giving a reason, provided that you notify us within 14 days from the day after you receive your order.

Where an order contains multiple items delivered separately, the cancellation period begins on the day after you receive the final item from that order.

To exercise your right to cancel, please contact our customer support team through the Contact Us page before sending any item back.

Returning Your Items

Items should be returned in a condition that allows them to be appropriately assessed. You may inspect an item in the same way that you would reasonably examine it in a shop.

Wherever reasonably possible, returned items should be:

• Returned with original packaging, tags and accessories included.
• Securely packaged to help prevent damage during transit.
• Accompanied by your proof of purchase or order information.

Please do not send returned products directly to the manufacturer or to any address not provided by our customer support team.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and function, resulting in diminished value, we may make an appropriate deduction from your refund where permitted by law.

Return Shipping Costs

For returns made because you have changed your mind, you are responsible for the direct cost of returning the item, unless we have expressly agreed otherwise.

If an item is faulty, damaged on arrival, incorrectly supplied or not as described, please contact us before returning it. Where the issue is confirmed, we will assist with the appropriate return arrangements and reasonable return costs in accordance with your statutory rights.

Items That Cannot Be Returned

Certain products may be excluded from change-of-mind returns where applicable by law, including:

• Items made to your specifications or clearly personalised.
• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
• Items that have been altered, damaged or used beyond what is reasonably necessary to inspect them.

This does not affect your rights where an item is faulty, damaged, incorrect or not as described.

Sale and Clearance Items

Items purchased during a sale, promotional event or clearance event may be returned in accordance with this policy, unless a lawful exclusion applies.

Discounted pricing does not affect your statutory rights in relation to faulty, damaged, incorrect or misdescribed products.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrect or not as described, please contact our customer support team through the Contact Us page as soon as possible after delivery.

To help us assess the issue promptly, please provide:

• Your order number.
• A clear description of the issue.
• Photographs of the item and packaging, where relevant.

We will review the matter and provide the appropriate next steps. Your statutory rights are not affected.

Refunds

Once your returned item has been received and inspected, or once acceptable evidence of return has been provided where applicable, we will notify you regarding your refund.

Approved refunds will be processed using your original payment method, unless another method has been expressly agreed with you.

Refunds will be issued without undue delay and normally within 14 days from the date on which we receive the returned goods or acceptable evidence that the goods have been sent back, whichever is earlier.

Your bank, card provider or payment service provider may require additional processing time before the refund appears in your account.

Delivery Charge Refunds

Where you cancel an entire eligible order within the applicable cancellation period, we will refund the cost of our standard delivery service, where a delivery charge was paid.

If you selected a delivery service that was more expensive than our standard delivery option, any additional premium delivery cost will not be refunded beyond the value of standard delivery.

Where only part of an order is returned, original delivery charges may not be refundable unless required by law or the return relates to a faulty, damaged, incorrect or misdescribed item.

Late or Missing Refunds

If you have received confirmation that your refund has been processed but it has not yet appeared in your account, please:

1. Check your bank account or original payment method again.
2. Contact your card issuer or payment provider, as processing times may vary.
3. Contact your bank, as there may be a delay before the refund is formally posted.

If you have completed these steps and still have not received your refund, please contact our customer support team through the Contact Us page and provide your order information.

Return Address

Please contact our customer support team through the Contact Us page before returning any item.

Once your return request has been reviewed, you will be provided with the relevant return instructions and return address.

Returns sent without prior instructions, or sent directly to a manufacturer or unauthorised address, may result in delays in processing your return.