Shipping policy

Worldwide Delivery

We offer delivery to destinations worldwide, subject to availability at checkout. Each order is prepared with care to help ensure that your items are packaged securely and arrive in excellent condition.

Order Processing Time

All orders are carefully checked, packed and prepared for dispatch within 1–3 working days after your order has been successfully placed.

Orders are processed from Monday to Friday, excluding public holidays. Orders placed at weekends or on public holidays will begin processing on the next working day.

During busy sale periods or times of unusually high order volume, processing may occasionally take slightly longer than expected.

Estimated Delivery Time

Once your order has been dispatched, estimated delivery normally takes 15–20 working days.

Delivery times may vary depending on the destination country, international transport arrangements, customs clearance procedures and the local delivery service operating in your area.

Please note that all delivery times are estimates only and cannot be guaranteed.

Why Processing Takes 1–3 Working Days

We are committed to preparing every order carefully before it is dispatched. During the processing period, our team may:

• Verify the items included in your order.
• Inspect products for quality and condition.
• Pack your order securely for international transit.
• Prepare the relevant dispatch and shipping information.

This process helps us ensure that your order is prepared correctly and handled with appropriate care before shipment.

Why Delivery May Take 15–20 Working Days

The estimated delivery timeframe of 15–20 working days takes into account the different stages involved in worldwide shipping, including:

• International transportation between shipping regions.
• Customs clearance and import processing, where applicable.
• Local carrier handling and final delivery in the destination country.
• Seasonal demand or unusually high parcel volumes.

Although we always aim to deliver orders as efficiently as possible, customs inspections, transport disruption, adverse weather, public holidays or local carrier delays may occasionally affect the final delivery date.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking details once your order has been dispatched.

Please allow a short period after dispatch for your tracking information to be updated within the carrier’s system.

Delivery Address Accuracy

Please ensure that your delivery address is complete and accurate before placing your order.

We cannot guarantee that address changes can be made once an order has entered processing or has already been dispatched. Incorrect or incomplete delivery information may result in delays, failed delivery or the parcel being returned to sender.

Customs Duties and Import Taxes

For international deliveries, your order may be subject to customs duties, import taxes or local handling charges depending on the destination country.

Any applicable charges are determined by the relevant local customs authorities and are the responsibility of the recipient, unless otherwise stated at checkout.

Customs clearance procedures may also extend the estimated delivery timeframe.

Delayed Deliveries

Occasionally, parcels may take longer than expected to arrive due to circumstances outside our reasonable control, including customs delays, transport disruption, severe weather, peak delivery periods, public holidays or local postal service issues.

If your order has not arrived after the estimated delivery period, please contact our customer support team through the Contact Us page and provide your order information so that we can assist you.

Lost or Missing Parcels

If your tracking information indicates a delivery issue, or if your parcel has not arrived within a reasonable period after the estimated delivery window, please contact us through the Contact Us page.

We will review the available shipping information and assist you with the appropriate next steps.

Damaged Parcels

If your parcel arrives damaged, please keep the original packaging and contact our customer support team as soon as possible.

Where possible, please provide clear photographs of the parcel packaging and any affected items so that the matter can be reviewed promptly.

Important Information

• Orders are processed on working days only.
• Delivery estimates begin after your order has been dispatched.
• International orders may be subject to customs processing.
• Delivery times may be extended during peak sale or seasonal periods.
• Delivery on a specific date cannot be guaranteed.