Terms of service

1. Overview

This website provides access to product information, online shopping features and related services. Throughout these Terms, references to “we”, “us” and “our” refer to the operator of this online store.

These Terms apply to visitors, customers and any person who accesses or uses the website. Please read them carefully before using the website or completing a purchase.

If you do not agree with these Terms, you should not use the website or place an order through the online store.

2. Eligibility to Use the Online Store

By placing an order through this website, you confirm that you are legally capable of entering into a binding contract and that the information you provide is accurate and complete.

The website is intended for personal shopping use. Products purchased through the online store must not be used for unlawful purposes or in any way that violates applicable laws or the rights of others.

3. Website Use

You may browse and use this website for lawful personal shopping purposes. You must not use the website in a manner that could damage, disable, interfere with or impair its operation, security or availability.

You must not:

• Use the website for any illegal, fraudulent or unauthorised purpose.
• Attempt to gain unauthorised access to any part of the website or its systems.
• Upload, distribute or transmit viruses, malware or other harmful code.
• Use automated systems to scrape, extract or misuse website content or customer data.
• Submit false, misleading, abusive, unlawful or infringing content.
• Interfere with checkout, payment, security or website functionality.

Access to the website may be restricted or suspended where reasonably necessary to protect customers, prevent misuse or maintain website security.

4. Products and Availability

Products displayed on this website are offered subject to availability. Certain items may be available in limited quantities, particularly during sale, promotional or clearance periods.

We take reasonable care to present product descriptions, photographs, colours, dimensions and other information as accurately as possible. However, minor variations may occur due to screen settings, photography, lighting, manufacturing variation or product materials.

Product availability may change without notice. Adding an item to your basket does not reserve that item or guarantee that it will remain available until checkout has been successfully completed and your order has been accepted.

5. Prices and Payment

Product prices are displayed on the website at the time of purchase. Prices, promotional offers and availability may be updated from time to time.

Any applicable delivery charges or other charges will be shown during checkout before you complete your order.

Payment must be made using one of the payment methods made available during checkout. Your order will not be processed unless payment has been successfully authorised or otherwise confirmed.

We take reasonable steps to ensure that prices and payment information shown on the website are accurate. If an obvious pricing or payment error is identified before dispatch, we may cancel the affected order and issue a refund for any payment already received.

6. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products in accordance with these Terms.

Receipt of an order confirmation does not necessarily mean that an order has been accepted for dispatch. An order is accepted once it has been processed for fulfilment or dispatched, subject to payment verification and product availability.

We may decline or cancel an order where reasonably necessary, including where:

• A product is unavailable or out of stock.
• Payment cannot be authorised or appears to be unauthorised.
• There is an obvious error in pricing, product information or promotion details.
• The delivery details supplied are incomplete or unsuitable for fulfilment.
• The order appears to be fraudulent, abusive or intended for unauthorised resale.

Where an order is cancelled after payment has been received, an appropriate refund will be issued using the original payment method.

7. Sale, Promotional and Clearance Products

Products offered during a sale, promotional event or clearance event may be available only while stocks last. Product ranges, available colours, sizes, styles and quantities may become limited during such events.

Promotional pricing may apply only during the stated promotional period or while eligible stock remains available.

Purchasing an item at a reduced price does not affect your statutory rights in relation to products that are faulty, damaged, incorrect or not as described.

8. Delivery

Delivery options, estimated processing times and estimated delivery times are described in our Shipping Policy.

Delivery estimates are provided in good faith but may be affected by customs procedures, transport disruption, severe weather, public holidays, peak parcel volumes or other circumstances outside reasonable control.

You are responsible for providing complete and accurate delivery information when placing an order. Incorrect or incomplete information may cause delays, failed delivery or return of the parcel.

9. Cancellations, Returns and Refunds

Your rights regarding order cancellation, returns, refunds, damaged items, incorrect products and refund processing are explained in our Return & Refund Policy.

Where you are entitled to cancel an online purchase or return an item under applicable consumer law, these Terms do not restrict those rights.

Items should not be returned without following the return instructions made available through the store’s return process. This helps ensure that returns can be identified and processed correctly.

10. Customer Information and Accounts

You agree to provide accurate, current and complete information when placing an order or creating an account. This includes billing information, delivery information and email details needed to process your purchase.

Where an account is created, you are responsible for maintaining the confidentiality of your login details and for activity carried out through your account, unless such activity results from circumstances outside your control.

We may take reasonable steps to verify order or account information where necessary to prevent fraud, protect customer security or complete a transaction.

11. Accuracy of Website Information

We aim to keep website content, product information, pricing, promotional details, availability and delivery information accurate and up to date.

Occasionally, errors, omissions or inaccuracies may occur. Where an error is identified, we may correct the information, update the website or, where necessary, cancel an affected order and issue an appropriate refund.

Nothing in this section limits any rights you may have where a product supplied is not as described or where applicable consumer law provides a remedy.

12. Intellectual Property

Unless otherwise stated, the text, layout, graphics, images, design elements, website features and other content displayed on this website are protected by applicable intellectual property laws.

Website content may be viewed and used for personal shopping purposes only. It must not be copied, reproduced, distributed, modified, republished, commercially exploited or used to create derivative materials without the required permission.

13. Reviews, Feedback and Submitted Content

Where the website allows you to submit reviews, feedback, photographs, comments or other content, you confirm that your submission is accurate, lawful and does not infringe the rights of another person.

You must not submit content that is unlawful, defamatory, abusive, threatening, obscene, misleading, discriminatory, infringing, malicious or harmful to the operation of the website.

Content may be reviewed, moderated or removed where reasonably necessary to maintain website standards, protect users or comply with legal obligations.

14. Third-Party Services and Links

This website may use or provide access to third-party services, such as payment processing, delivery tracking or external website links.

Third-party websites and services may operate under their own terms and privacy practices. We are not responsible for content, products or services provided independently by third parties.

Your use of third-party services may be subject to any applicable terms made available by the relevant provider.

15. Personal Information

Personal information submitted through the website is handled in accordance with our Privacy Policy.

Payment information may be processed by secure payment service providers in order to complete transactions and help prevent fraud.

16. Website Availability

We aim to keep the website accessible and functioning correctly. However, access may occasionally be interrupted due to maintenance, updates, technical issues, security requirements or events outside reasonable control.

We may update, suspend, withdraw or change parts of the website where reasonably necessary, provided that this does not affect rights relating to orders already accepted or products already supplied.

17. Liability and Consumer Rights

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. In particular, nothing in these Terms limits your statutory consumer rights or any rights relating to faulty, damaged, incorrect or misdescribed goods.

We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Where you purchase products as a consumer for personal use, we are not responsible for business losses, including loss of business, loss of revenue, loss of profits or loss of business opportunity.

Subject to the protections stated above, we are not responsible for losses caused by events outside our reasonable control or for losses that were not reasonably foreseeable when the contract was formed.

18. Events Outside Reasonable Control

We will not be responsible for delay or failure to perform obligations caused by events outside reasonable control. These may include transport disruption, customs delays, severe weather, natural events, strikes, public authority actions, communication failures, supply interruption or other exceptional circumstances.

Where such an event affects an order, reasonable steps will be taken to minimise disruption and fulfil applicable customer obligations.

19. Suspension or Termination of Website Use

We may suspend or terminate access to the website where a user seriously or repeatedly breaches these Terms, attempts fraudulent activity, threatens website security or uses the website unlawfully.

Termination of website access does not affect rights or obligations relating to orders already placed, payments already made, returns, refunds or other matters that arose before termination.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be treated as removed only to the extent necessary. The remaining provisions will continue to apply.

21. Changes to These Terms

These Terms may be updated from time to time to reflect changes in website features, policies, business practices or legal requirements.

The updated version will be published on this page together with a revised Last updated date. Any change will apply to future use of the website and future orders, unless otherwise required by law.

22. Entire Agreement

These Terms, together with the Shipping Policy, Return & Refund Policy and Privacy Policy made available on this website, form the terms applicable to your use of the online store and purchases made through it.

If a provision in these Terms conflicts with a mandatory consumer right, the mandatory consumer right will take priority.